We offer a 90-day return policy, which means you have 90 days after receiving your item to request a return.

 

If you are not satisfied with your purchase, you may request a return within this period, subject to the conditions outlined below. Approved returns are eligible for a refund.

 

 

Eligibility for Returns
To be eligible for a return:

- Your return request must be submitted within 90 days of delivery, as confirmed by carrier tracking

- The item must be returned in good condition, with no visible signs of excessive wear, damage, or misuse

- Light, normal use for evaluation purposes is acceptable. Extended, excessive, or intensive use beyond product evaluation may result in return denial

- All original packaging and accessories must be included and in working condition

- Proof of purchase (order confirmation or receipt) is required

 

To initiate a return, please contact us at: info@ariseaco.com.

 

Please include your order number and reason for return. All return requests are reviewed in accordance with the terms outlined in this policy.

 

Returns must be approved before being sent back.
Items returned without prior authorization will not be accepted.

 

If your return is approved, we will provide instructions on how and where to send your package.

 

 

Non-Returnable Conditions
Refunds will not be approved if:

- The return request is made after the 90-day period

- The product shows signs of obvious or excessive wear, damage, or improper use

- The item has been altered, disassembled, or tampered with

- The return is incomplete or missing original components

 

 

Return Shipping

- Customers are responsible for return shipping costs

- Original shipping fees are non-refundable

- We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking

 

 

Damages and Issues
Please inspect your order upon delivery and contact us immediately if:

- The item arrives defective

- The item is damaged

- You received the wrong item

 

Damage or issue claims must be reported within 48 hours of delivery confirmation, based on carrier tracking data. Claims submitted outside this timeframe may not be eligible for a refund or replacement.

 

Exceptions / Non-Returnable Items
Certain items cannot be returned, including but not limited to:

- Personal care or body-contact wellness devices that show signs of misuse, damage, or hygiene concerns

- Custom or personalized products

- Hazardous materials, flammable liquids, or gases

- Gift cards

 

Please contact us if you have questions about whether your item qualifies for a return.

 

Exchanges
We do not offer exchanges. Due to the nature of our products, items cannot be exchanged. If the product does not meet your expectations, you may return it for a refund within 90 days of delivery, subject to this policy.

 

Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Refund eligibility is based on compliance with the return conditions outlined in this policy and does not imply unconditional refunds.

 

If approved:

- Refunds will be issued to the original payment method

- Processing typically occurs within 10 business days

- Banks and credit card providers may take additional time to post the refund

 

If more than 15 business days have passed since your refund was approved, please contact us at info@ariseaco.com.

 

Important Exclusions 
Refunds are not available for:

- Orders delivered to an incorrect address provided by the customer

- Lost or stolen packages after delivery confirmation

- Orders marked as delivered by the carrier to the address provided at checkout

 

Please refer to our Shipping Policy for additional details.

 

 

European Union 14 Day Cooling Off Period 
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification.
Returned items must meet the same eligibility requirements outlined above and be returned in original condition with packaging and accessories included.

 

 

Contact Us
If you have any questions regarding this policy, please contact us at: info@ariseaco.com.